ECTSCodeAvailability
2.5MGIQAS_METTutorial

Syllabus:

Learning outcomes of the curricular unit:
1 – To Know methods and techniques of literature research;
2 – To Know and apply correctly rules and standards for reports/projects

1. Research methodologies
2. Available resources: research, organise, write and present.

ECTSCodeAvailability
6.0MGIQAS_PRSSTTutorial

Syllabus:

General objectives:
Provide students, in the context of their future professional activities, technical skills necessary to conduct the identification, assessment and control of occupational risks. And know how to lead the risk management process in companies and agencies of public administration. Specific objectives:
1. Recognize the importance of hygiene, safety and health at work;
2. Have the ability to apply the concepts of hygiene, safety and health at work;
3. Know how to identify and control the costs associated with work accidents;
4. Be able to identify and analyze the hazards and assess the occupational risks, as a factor in promoting quality of life and work;
5. Know conceive, plan and develop prevention and protection measures, applicable to organizations.

1 – Concepts and legal framework for occupational risk prevention;
2 – Legal framework of promoting OSH and organization of prevention services;
3 – Costs associated with occupational accidents versus investment in OSH;
4 – Methodologies of occupational risks assessment;
5 – Methodologies and techniques of occupational risks control.

ECTSCodeAvailability
6.0MGIQAS_AIATutorial

Syllabus:

ENERAL:
To know the main legislation applicable to the capture and disposal of water, production, transportation and disposal of solid waste, discharge of air pollutants and noise production with sensitive receivers.
To adjust the main legal requirements to the activity of an organization.
SPECIFIC:
To identify water uses subject to licensing.
To know the main rules to be followed in the management of solid waste, assign the LER codes to each residue and the rules concerning its road transport and final disposal.
To identify the stationary sources of air pollutant emissions, to know how to interpret the pollutant emission limit values and set the frequency of self-control.
To know the general regulation of the noise and to find out how an assessment of environmental noise should be performed.
To know how to apply the legal requirements and applicable regulations for water, solid waste, air emissions and environmental noise to the daily activity of an organization.

Water Management: Water pollution and use of water resources. Water quality system intended for human consumption. Water capture and rejection.
Solid Waste Management: planning of waste management.
Prevention and control of pollutant emissions into the atmosphere.
Environmental noise: General regulation of noise. Environmental noise assessment methodology.

ECTSCodeAvailability
5.0MGIQAS_AUDITutorial

Syllabus:

Upon successful completion of this course, learners should be able to plan, conduct and report quality management systems (ISO 9001) audits. Namely:
1. Plan management system audits according to audit objectives, scope and criteria
2. Prepare audit documentation
3. Conduct audit opening meetings
4. Lead audit teams
5. Collect evidences through analyses of documents, staff interviews and observation of activities
6. Validate the information collected through triangulation methods
7. Assure the adequacy and sufficiency of the audit evidences collected to generate audit findings and conclusions
8. Prepare audit reports
9. Conduct audit closing meetings

1. Audit concepts, terminology and principles
• Scope
• Objective
• Criteria
• Findings (non-conformity, risk, conformity, opportunity for improvement, good-practice)
• Conclusions
2. Audit methods, tools and good practices
• Supporting documentation (plans, checklists, reports)
• Evidence collection (interviews, documental analyses, tasks’ observations)
• Samples, trails and triangulation
• Allocation, categorization and clear formulation of Findings
• Communication of findings and conclusions
3. Audit teams, its roles and responsibilities
• Lead Auditor
• Auditor
• Experts
• Observers
4. Training audit (in real or simulated context) to a quality management system (ISO 9001)
• Planning
• Conducting
• Reporting

ECTSCodeAvailability
6.0MGIQAS_GQTutorial

Syllabus:

Learning outcomes of the curricular unit:
1. Understand the quality infrastructure in the world;
2. Understand the differences between the three Quality subsystems: Standardization, Accreditation and Metrology;
3. Know the rules of standardization and the mechanisms for creating a normative document;
4. Know the evolution of the concept of quality over time;
5. Understand the principles of quality management, the process management and the PDCA cycle;
6. Develop risk-based thinking and manage risk within a quality management system;
7. Understand and properly use quality management terminology and vocabulary;
8. Understand and know how to apply in context the requirements of ISO 9001.
9. Understand the importance of ISO 9004 in managing the sustained success of an organization

1. The Quality Infrastructure in the World
1.1 Standardization, Accreditation and Metrology
1.2 National, regional and international bodies
1.3 Rules of Standardization
1.4 How to make a normative document?
2. Fundamentals and application of Quality Management
2.1 Evolution of the concept of Quality over time
2.2 Principles of Quality Management
2.3 Process Management and PDCA Cycle
2.4 Risk Based Thinking
2.5 Management Terminology and Vocabulary
2.6 ISO 9001 Requirements
2.7 ISO 9004 and the sustained success of organizations

ECTSCodeAvailability
4.5MGIQAS_OGETutorial

Syllabus:

Learning outcomes of the curricular unit:
1. To know the basic concepts of management;
2. To characterize and identify the internal environment of organisations;
3. To characterize and identify the external environment of organisations;
4. To systematize change in organizations

1 – Management evolution
2 – Management basics concepts
3 – Analysis of the internal environment
4 – Analysis of the external environment
5 – Organisational change

ECTSCodeAvailability
6.0MGIQAS_GSATutorial

Syllabus:

After concluding this Curricular Unit, the student should be able to:
1. Understand the general concepts of food safety: contaminations, hazards and benefits of food safety
2. Know the main rules of hygiene and the food safety good practices and elaborate CBP
3. Know and apply the pre-requirements and principles of HACCP
4. Implement HACCP and Codex Alimentarius
5. Know and apply the Kaizen tools in food safety; 5S and Visual Management;
6. Know the BRC Food, IFS, FSSC 22000 standards, origin, advantages and requirements
7. Understand the structure of the Food Safety Management according to ISO 22000:2018
8. Build capacity for implementation / improvement of a System of Food Safety Management
9. Make the legal diagnostic according to sector of activity
10. Develop checklists to identify requirements of ISO ISO 22000:2018

1. General concepts of Food Safety
2. HACCP and Codex Alimentarius
3. Introduction to IFS Food, BRC and FSSC 22000 standards
4. Implementation/Integration of Food Safety Management Systems ISO 22000:2018

ECTSCodeAvailability
6.0MGIQAS_GSITutorial

Syllabus:

The general objectives of this curricular unit are:
1 – Knowledge of the requirements for Information Security Management Systems (ISO 27001);
2 – Knowledge of the Code of Practice for the management of Information Security (ISO 27002);
3- Knowledge of the control objectives for the safeguard of Information Security;
4 – Definition of an Information Security Policy.

More specifically, after concluding this curricular unit, the student should be able to:
– Identify threats to computer security and information security;
– Know standards and good practices relevant in the management of the Information Security;
– Prepare an Information Security Policy.

Theoretical classes:
1 – Introduction and fundamentals
2 – Code of Practice for the management of the Information Security
2.1 – Security Policy
2.2 – Organization of Information Security
2.3 – Asset Management
2.4 – Human Resources Security
2.5 – Physical and Environmental Security
2.6 – Communication and Operations Management
2.7 – Access Control
2.8 – Information Systems Acquisition, Development and Maintenance
2.9 – Information Security Incident Management
2.10 – Business Continuity Management
2.11 – Compliance
3 – Information Security Policy
4 – Information Security Management Systems (ISO 27001)
4.1 – Requirements
4.2 – Controls
4.3 – Implementation Process

Practical classes:
1 – Solving of practical assignments by applying the concepts transmitted in the theoretical classes.

ECTSCodeAvailability
10.0MGIQAS_TISGTutorial

Syllabus:

1. Know the research design process, as well as the deductive and inductive research strategies that can be used in this process
2. Examine and criticize themes present in the current theoretical and empirical debate on management systems
3. Evaluate/criticize the role of management systems in organizations
4. Develop and support a research program in management systems suggesting promising and viable research avenues
5. Prepare, present and discuss a dissertation/project/internship proposal on a relevant topic in management systems

1. Research Design
2. Deductive and inductive research strategies
2.1 Experimental
2.2 Survey
2.3 Case Study(s)
2.4 Action Research
3. Management systems in Organizations and SMEs
4. Digitization of management systems
5. Current Topics of Management Systems
6. Phases for the elaboration of a dissertation/project/internship
6.1 – Formulate the research topic
6.2 – Literature review
6.3 – Research methodologies: methods and techniques
7. Preparation and discussion of the dissertation/project/internship proposal

ECTSCodeAvailability
8.0MGIQAS_SGTutorial

Syllabus:

1 – Increase scientific and applied knowledge through contact with relevant organizations and personalities in the area of management systems.
2 – Write a technical-scientific paper
3 – Review technical-scientific papers.

1 – Invited talks
2 – Conference (ESTG Masters)

BUSINESS SCIENCES
ECTSCodeAvailability
5.0MGIQAS_GATutorial

Syllabus:

Recognize the importance and benefits of the implementation and certification of an environmental management system.
To know the requirements of standard EN ISO 14001: 2015.
To apply the NP EN ISO 14001: 2015 to a practical case study.

Presentation of NP EN ISO 14001: 2015 and scope.
Environmental policy.
Plan.
Do: Implementation and operation.
Check: Verification and corrective actions.
Act: Review by management.
Practical application to a case study.

ECTSCodeAvailability
4.0MGIQAS_GRSTutorial

Syllabus:

General objetives
Know the responsibilities of the organizations, public or private, in relation to social responsibility.
Specific objetives
1. Recognizing the importance of integrating corporate social responsibility strategy and activities in the organizations
2. Knowing the structure of standards: NP 4460-1 and NP 4460-2
3. Know the application context, objectives, structure and requirements of the standards: SA 8000, NP 4469-1 e NP 4469-2
4. Know d context, objectives and structure of the standad: NP ISO 26000:2011
5. Know the application context, the guidelines and the process of sustainability reports
6. Support the implementation of a system of Corporate Social Responsibility management in an organization

1. Sustainable Development (SD). Definition, concepts and issues. Iinterconnection between the Private, Public and the Third Sector. The The business contribution to SD.
2. Corporate Social Responsability (CSR). Definitions, approaches and issues. Different instruments of social responsibility: management, consumption and investment
3. Business Ethics. The formalization of business ethics and ethics management. Structure of the standard NP 4460 – Ethics in organizations (NP 4460-1: 2007 and NP 4460-2: 2010)
4. Structure and requirements of the standard SA 8000: 2008 – Corporate Social Responsibility
5. Structure and requirements of the standard NP 4469 – Social Responsibility Management System (NP 4469-1: 2008 and NP 2: 4469-2011)
6. Structure of the standard: ISO 26000:guidelines for social responsibility
7. Origin, evolution and trends of sustainability reports. The Guidelines GRI and the process of preparing a sustainability report

ECTSCodeAvailability
6.0MGIQAS_TQATutorial

Syllabus:

Learning outcomes of the curricular unit:
1 – Analyze and improve organizational processes
2 – Identify and solve organizational problems
3 – Use quality techniques and tools to improve processes and products.

1. Analysis and process improvement
1.1 Concepts and fundamentals;
1.2 Process diagrams;
1.3 Performance Indicators;
1.4 Statistical process control;
1.5 Quality costs
2. Quality Tools
2.1 Classic tools;
2.2 New management tools;
3. Lean Tools
3.1 Identification of waste;
3.2 5S Approach;
3.3 Visual Management;
3.4 Poka-Yoke;
3.5 Jidoka
3.6 5W2H
4. Six Sigma Tools
4.1 Tools associated with each step of the DMAIC cycle

ECTSCodeAvailability
5.0MGIQAS_GSSTTutorial

Syllabus:

General objectives:
– Provide students, as part of their future professional activities, technical skills necessary to organize and implement safety and health at work in companies and agencies of Public Administration.

Specific objectives:
1. Understand the concepts and recognize the main requirements in occupational health and safety management;
2. Be able to identify and interpret regulatory requirements applicable to occupational health and safety management;
3. Design, develop and implement an Occupational Safety and Health Management System in accordance to the ISO 45001 (NP ISO 45001:2019), with application to the integrated project.

1 – Introduction to the issue of Occupational Safety and Health Management as a management tool of organizations;
2 – Approach and interpretation of ISO 45001 (NP ISO 45001:2019);
3 – Methodology for the implementation of a Occupational Safety and Health Management System – application to the integrated project.

 

ECTSCodeAvailability
2.0MGIQAS_AUDIITutorial

Syllabus:

Upon successful completion of this course, learners should be able to plan, conduct and report integrated management systems audits. Namely:
1. Plan management system audits according to audit objectives, scope and criteria
2. Prepare audit documentation
3. Conduct audit opening meetings
4. Lead audit teams
5. Collect evidences through analyses of documents, staff interviews and observation of activities
6. Validate the information collected through triangulation methods
7. Assure the adequacy and sufficiency of the audit evidences collected to generate audit findings and conclusions
8. Prepare audit reports
9. Conduct audit closing meetings

1. Overview of audit concepts and methodologies
2. Risks and opportunities of integrated managements systems audits
3. Adaptation of audit methodologies to the integrated management systems context
4. Training audit to an integrated management system (in real or simulated context)
• Planning
• Conducting
• Reporting

ECTSCodeAvailability
4.0MGIQAS_ALTutorial

Syllabus:

The general objectives of this curricular unit are:
A – Know the main general requirements, structure, resources, processes and the management system of the NP EN ISO/IEC 17025 standard;
B – Know the main objectives and field of application of a laboratory management system;
C – Know how to prepare the main documentation required by a test or calibration laboratory management system.

1 General requirements
1.1 Impartiality
1.2 Confidentiality
2 Structure requirements
3 Resource requirements
3.1 Personnel
3.2 Facilities and Environmental Conditions
3.3 Equipment
3.4 Metrological traceability
3.5 Products and Services from External Vendors
4 Process Requirements
4.1 Analysis of consultations, proposals and contracts
4.2 Selection, verification and validation of methods
4.3 Sampling
4.4 Handling test or calibration items
4.5 Technical records
4.6 Assessment of measurement uncertainty
4.7 Ensuring the validity of methods
4.8 Presentation of results
4.9 Complaints
4.10 Non-conforming work
4.11 Data control and information management
5 Management system requirements
5.1 Management system documentation
5.2 Control of management system documents
5.3 Control of records
5.4 Actions to address risks and opportunities
5.5 Improvement
5.6 Corrective Actions
5.7 Internal Audits
5.8 Management review

ECTSCodeAvailability
4.0MGIQAS_ACVTutorial

Syllabus:

The general objectives of this curricular unit are:
1. Knowledge of the requirements of Environmental Management Systems – Life Cycle Assessment (ISO 14040 and ISO 14044);
2. Know the main concepts and terminology of life cycle assessment;
3. Knowledge of the life cycle assessment methodology.
More specifically, after completing this course unit, the student should be able to:
4. Know how to carry out a life cycle inventory;
5. Know how to assess the impact of the life cycle;
6. Prepare the life cycle assessment report.

1 – General description of the life cycle assessment (LCA)
1.1 – LCA Principles
1.2 Phases of an LCA
1.3 Key aspects of an LCA
1.4 General concepts of product systems
2 Methodological framework
2.1 – General requirements
2.2 – Life cycle inventory
2.3 – Life cycle impact assessment
2.4 – Interpretation of the life cycle
3 – Preparation of the report
4 – Critical review

ECTSCodeAvailability
4.0MGIQAS_GETutorial

Syllabus:

The general objectives of this curricular unit are:
1. Knowledge of the requirements of Energy Management Systems – Requirements and guidelines for their use (NP EN ISO 5001);
2. Know the main objectives and field of application of an energy management system;
3. Know the main requirements of an energy management system.
More specifically, after completing this course unit, the student should be able to:
4. Know how to prepare an energy policy;
5. Know how to carry out energy planning;
6. Know how to prepare the main documentation for the implementation, operation, monitoring, measurement and analysis of an energy management system.

1 General requirements of the energy management system (EMS)
2 Management responsibility
3 Energy policy
4 Energy planning
4.1 Legal requirements
4.2 Energy assessment
4.3 Reference energy consumption
4.4 Energy performance indicators
4.5 Energy goals, energy targets and action plans for energy management
5 Implementation and operation
5.1 Skills, training and awareness
5.2 Communication
5.3 Documentation
5.4 Operational control
5.5 Design
5.6 Energy supply, its services, products and equipment
6 Verification
6.1 Monitoring, measurement and analysis
6.2 Assessment of compliance with legal requirements and other requirements
6.3 Internal audit of the energy management system
6.4 Non-conformities, corrections, corrective actions and preventive actions
6.5 Control of records
7 Management review

ECTSCodeAvailability
4.0MGIQAS_GIDITutorial

Syllabus:

General objective
Empower the students with the competencies necessary to develop, implement and maintain a Research, Development and Innovation (RDI) Management Systems in accordance with the requirements of NP 4457:2007 standard.

Specific objectives
1. Interpret the NP 4457:2007;
2. Implement and manage a Research, Development and Innovation (RDI) Management System.
3. Evaluate the implementation of a RDI Management System.

1. Terminology and definitions of RDI activities
-Invention, change and improvement
-Fundamental cycle of innovation (Schumpeter)
-Types of innovation
-Impact of innovation
-Innovation strategies
2. RDI Management System
-7 pillars of NP 4457
-Systemic approach to innovation
-Compatibility with other management systems
-Requirements of standard NP 4457: 2007
-Identification of processes related to RDI
3. Case Studies

ECTSCodeAvailability
30.0MGIQAS_TFMTutorial

Syllabus:

Main goal
Elaborate a dissertation of a scientific nature, a project work, original and specially carried out for this purpose or carry out an internship.
Specific objectives
1. Apply transversal, multidisciplinary and interdisciplinary knowledge acquired throughout the training process;
2. Elaborate a technical-scientific text;
3. Develop the dissertation/project/internship, with a view to obtaining a Master’s degree.